Refund & Return Policy

1. Overview

At Roventex, customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to help.

2. Return Eligibility

• Request must be made within 7 days of delivery
• Product must be unused and in its original packaging
• All accessories and tags must be included
• Proof of purchase (order ID) must be provided

3. Non-Returnable Items

• Perishable goods
• Personal care items
• Customized or personalized products
• Digital/downloadable products
• Products with broken seals

4. Return Process

1. Contact us within 7 days of delivery with your order ID.
2. Get approval — our team will review your request.
3. Ship the product back in original packaging.
4. Refund/Replacement processed within 5–7 business days.

5. Refund Options

• Full Refund — returned via original payment method
• Store Credit — for future purchases
• Replacement — same product sent again if defective

6. Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• Orders that have already been shipped cannot be canceled.

7. Contact Us

Phone: +8801820834086 | Email: info@roventex.com