Ordering

How do I place an order?

Browse our products, add the items you want to your cart, and proceed to checkout. Fill in your delivery details and choose a payment method to confirm your order.

Can I change or cancel my order after placing it?

Orders can be canceled within 24 hours of placement. Please contact us as soon as possible with your order ID — once an order has shipped, it can no longer be changed or canceled.

Payment

What payment methods do you accept?

We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and Bank Transfer.

Is it safe to pay online on your site?

Yes. Online payments are processed securely through trusted third-party payment gateways — we never store your card or mobile banking credentials.

Shipping & Delivery

How long does delivery take?

Delivery typically takes 2–5 business days within Bangladesh, depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on orders above a minimum amount. The exact threshold is shown at checkout.

How can I track my order?

Use the Track Order page with your order ID to check the latest status, or log in to your account to view your order history.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused products in their original packaging. See our full Refund & Return Policy for details.

How long do refunds take?

Once your return is approved, refunds or replacements are processed within 5–7 business days.

Account

Do I need an account to place an order?

No, you can check out as a guest. Creating an account lets you track orders, save your details for faster checkout, and view your order history.

I forgot my password. What do I do?

Use the "Forgot password" link on the login page to reset it via email.

Still have questions?

Reach out to us on our Contact Us page — we're happy to help.

Frequently Asked Questions